Policy:

When placing an order with Triton Datacom Online you will be presented with several shipping options during checkout. We ship via UPS and Fedex, depending on the order and location. If there is a special reason that you need to ship via a method we do not offer on the website please contact us.

When you checkout, our site calculates the weight of your order and requests shipping rates in real time from our connected couriers. Please note that shipping rates are calculated on many factors including package weight, package size, send from address, send to address, fuel surcharges, etc. If you believe there is an error in your rate calculation please contact us prior to placing your order.

Orders must be received prior to 3pm EST Monday through Friday in order to be shipped the same day. Orders received after the deadline may still get shipped but we cannot guarantee that they will. If your order is urgent, please place it as soon as possible and contact a sales representative via email, phone or live chat. There are certain situations where the order may not ship the same day even if received before the deadline. 

Orders not placed during normal business hours will not be processed until the next business day. Large orders over 100 phones may take 24 to 48 hours to process, pack and ship. If part of your order is out of stock and you choose ground shipping, we will ship your order when the out of stock items are received. (This is usually no more than 2 business days). If part of your order is out of stock and you choose an expedited service, we will contact you to see if you would like the in stock portion of your order to ship that day or if you would like us to wait for the remainder to arrive before shipping. Please note that there may be additional shipping charges for split shipping. Other unexpected exceptions may apply that may be specific to the situation. 

Delivery and Transit Times:

Delivery times vary depending on the date the order is shipped, the shipping and delivery addresses, and other factors. The couriers we use are generally accurate with their transit estimates, so once you receive a tracking number from us you should be able to estimate with some accuracy when your order will arrive. Once you receive your tracking number you can visit the courier's website to track your package. The tracking information contains the estimated delivery date which is generally accurate. 

International Shipping:

We will gladly ship your order to any destination in the world serviced by FedEx, DHL or other custom freight brokers, pursuant to US export restrictions. Shipping rates are automatically calculated during checkout. If you have any questions or special requests regarding international shipping please contact us via phone or email. Import and duty fees are the responsibility of the importer/receiver.

Loss or Damage

If your order is lost or damaged during transit we will handle the claim with the carrier to save you time & aggravation. This can be a complicated procedure, please contact us if you have any questions about it.